A UN Diplomat has taken to Twitter to express his disgust after enduring a nightmare flight. The user, named Gurpreet, shared several videos and images detailing the terrible situation on his Air India flight. It has caused quite a storm on social media. Think you’ve experienced bad flight conditions? Wait until you hear about what Gurpreet had to put up with.
A Broken Entertainment System, Faulty Lights, and Cockroaches
Posting on Twitter last week, Gurpreet shared with his followers a video and a series of pictures that gave them a sense of how bleak it was on the aircraft. The tweet read:
“As a UN diplomat, I’ve flown worldwide, but Air India 102 JFK to Delhi was my worst flight experience: broken seats, no entertainment/call buttons/reading lights, cockroaches! Poison spray. Disregard for customers care #airtravelnightmare”
The three images accompanying the post showed that Gurpreet wasn’t bending the truth either. The first two images showed two different cockroaches crawling over his foldaway tray, while the third showed that part of the tray was broken in half.
The video he then shared showed that, despite having a television on the back of the seat in front of him, the remote control for it didn’t work, so it was redundant. On top of that, the buttons on the remote control that were meant to control the lighting above him also didn’t work.
If that wasn’t enough, the icing on top of the cake was that the button passengers would press for emergency attention also didn’t work. This, as Gurpreet rightly explained, is a serious safety hazard.
Not a One-Off
The airline has since contacted Gurpreet on Twitter to apologize for the inconvenience caused; however, the cat was already out of the bag, which led to plenty of other Twitter users sharing their experiences with the airline.
One user quote tweeted his post and said:
“I traveled on the same flight a couple of weeks ago and had a similar experience. No entertainment, everything was broken, and the call lights were not working. No way to charge a phone I couldn’t contact anyone. Food was awful, to top it off.”
Another user replied by saying:
“I traveled by Air India on 18/03/23. No entertainment, bad food, broken seats, and broken overhead luggage.”
However, it wasn’t all bad news for the airline, as some users were on hand to tell Twitter about their positive experiences while flying with Air India. One person said:
“I had a recent experience from Delhi to London via Mumbai in December 2022. I can vouch; the journey, food, and service were outstanding.”
Have you ever been on a flight this bad before? Has Gurpreet’s experience made you rethink booking air travel with Air India going forward? Let us know in the comments below.